Returns & Exchanges
Refund or exchange can only be made if:
· The garment has not been worn, altered and/or washed and is in a resalable condition;
· The garment has not been damaged whilst in the customer's possession; and
· Any customised or decorated item(s) cannot be returned for a refund or exchange.
The buyer is responsible for postage cost associated with the return and the outward freight cost for the return. Unless in rare occasion that we may have sent you an incorrect style / size, we will reimburse postage expense for the return of the item. In the case a faulty or incorrect item has been sent, please contat us so the situation can be remediated.
All returns or exchanges are charged a processing fee as per the brand's advertised fees detailed below plus outward delivery cost for exchangess. Before any goods may be returned, customers must contact our customer service team to advise of the return / exchange before sending the goods back.
Bluewhale: Bluewhale charge a return handing fee of 10% of the value of goods being returned.
Bocini: Bocini charge a return handling fee of $15+GST per order plus outwards frieght costs.
RAMO: RAMO charge a return handling fee of 20% of the value of goods being returned.
Refund Process Time.
We will process your refund within 10 business days of receiving the return at our warehouse. Please remember, your financial institution can take an extra few days to get the refund back into your account.