FAQ

Q. Why are the products we offer so much cheaper than other stores I have visited?
Our business is a direct model provided solely online. This helps reduce our operating overheads and thereby we can offer our products and services to you at the best possible prices. Therefore, we are unable to offer pickup as an option.

Q. How do I know what size to order? Is there a sizing chart available?
Absolutely! Every product has a sizing chart which is easily accessible. Size chart and measurement guidance are available under each product listing. These are approximate size only and please allow for 1-2cm variation.

Q. How do I place an order?
The easiest way to begin is to click on the item from our site that you would like to purchase. Each product listing has an “Add to cart” button on the right hand side of the page. Click on this button and you will see your products being added to your shopping cart.

Q. In what currency do you accept payment?
We accept payment in AUD$ only.

Q. Is the price inclusive or exclusive of GST?
All our prices are EXCLUDING GST.

Q: What form of payment do you accept?
PAYPAL is our preferred payments (Credit & Debit cards), but we also accept al major credit cards (Visa, Master, American Express, JCB, Dinner and Mastro) and EFT. For EFT payment option, bank account details are provided at the checkout page.

Q: Do you deliver anywhere in Australia?
Yes, anywhere in Australia within our courier range (close to 95% coverage). Parcel Lockers and PO Box are not preferred.

Q: What is the delivery charge?
We offer discounted delivery charge for all major cities within Australia. The delivery charge can be calculated during the check-out process before placing order. On the Shopping Cart page you will find an “Estimate Shipping Cost” button where you can put in your postcode and click on GET A QUOTE – delivery charge for your order will be shown immediately. Please note each brand has its own specific shipping rate and final shipping price is dependent upon number of brands purchased. Therefore if your order consists of more than one brand, freight costs will increase. For avoidance of doubt, our calculated shipping cost as shown on the checkout page is the final shipping cost you pay.
For larger orders or when shipping to farther reaching areas of Australia, we will contact you prior to completing the order.

Q: Do you ship orders outside of Australia?
No, we only ship to addresses within Australia. PO Box and Parcel Lockers are not preferred. Unfortuantely, we are unable to offer pickup as an option.

Q: How long does dispatch and delivery take?
Items are generally sent within 24-48 hours upon payment being received. Once items are dispatched, regular courier delivery times apply - however, you will be able to track your delivery online during the entire shipment. All of our items are covered by transit insurance so in the unlikely event that your item is lost in transit, iShirt will replace at our cost.

Estimated Regular Transit & Delivery Time:

DELIVERY AREA APPROXIMATE DELIVERY TIME (WORKING DAYS)
Sydney Metro Overnight or 1 - 2 days
Outer SYD, CAN, MEL & BRI metro 2 - 3 days
Regional NSW, VIC, QLD, Adelaide & All TAS 3 - 5 days
Country QLD & Norfolk Island 4 - 6 days
Perth metro area 5 - 7 days
Regional SA, NT and WA 8 - 10 days

Q: What happens if some of my orders are damaged in transit?
Great care is taken in packing your orders however if any of your items are damaged during transit then please contact us, we’ll be happy to replace or refund your account with prior arrangement.

Q: Can I send items to a different address from my billing address?
Yes you are able to send an item to an address other than your billing address. To do this, simply enter the address you wish to have the item delivered to in the “Shipping Address” field. The invoice for your purchase will be emailed directly to the email address on your account.

Q: How do I know when my order has been sent?
Once your items have been dispatched, you will receive an email from us with details on how to track the delivery online including the tracking numbers. If you have any queries regarding your delivery please email us for your tracking number.

Q: My order has not arrived. What can I do?
If you have not received with the estimated time outlined in table below, please email us sales@ishirt.com.au

Q. Is there a minimum order size?
No.

Q. Do you send out samples for sizing?
No. As we only sell NEW products, we feel it is unfair to restock sold items and then resell them as new, as well as samples not being returned in new condition. The added administration of processing returns of samples just add too much to our costs which we would like to keep it as low as possible to offer you the best price.
Clients needing bulk orders usually buy one in each size to get sizing and smaller orders are using the size charts with a huge success (please see size charts).

Q. Can I return my order if I change my mind?
Refund or exchange can only be made if:
·  The garment has not been worn, altered and/or washed and is in a resalable condition;
·  The garment has not been damaged whilst in the customer's possession; and
·  Any customised or decorated item(s) cannot be returned for a refund or exchange.

The buyer is responsible for postage cost associated with the return and the outward freight cost for the return. Unless in rare occasion that we may have sent you an incorrect style / size, we will reimburse postage expense for the return of the item.  In the case a faulty or incorrect item has been sent, please contat us so the situation can be remediated.

All returns or exchanges are charged a processing fee as per the brand's advertised fees detailed below plus outward delivery cost for exchangess. Before any goods may be returned, customers must contact our customer service team to advise of the return / exchange before sending the goods back.
Bluewhale: Bluewhale y charge a return handing fee of 10% of the value of goods being returned.
Bocini: Bocini charge a return handling fee of $15+GST per order plus outwards frieght costs.
RAMO: RAMO charge a return handling fee of 20% of the value of goods being returned.

Q. Refund Process Time.
We will process your refund within 10 business days of receiving the return at our warehouse. Please remember, your financial institution can take an extra few days to get the refund back into your account.

For any more questions...
Should you have anymore questions or wish to discuss further please email us on sales@ishirt.com.au
Thank you.